Schedule an appointment 24/7

Dear patients, this booking tool is not meant to replace scheduling appointments by telephone or email. It is an additional option to conveniently arrange for an appointment 24 hours a day, seven days a week, regardless of availability of our staff at reception.

By using this booking tool, you automatically agree to a number of terms and conditions.

These are as follows:

For patients with statutory health insurance:

(For the time being) only appointments can be made for medical services that are not reimbursed by statutory health insurance companies (self-paying health care services). In order to book the appointment, the amount must be paid in advance. For patients with public insurance this is currently the skin cancer check-up (see there) and non medical removals (e.g. of benign but undesirable lesions). The time period (appointment) which you book will be reserved and kept free exclusively for you. This means that a refund of the price is NOT possible even if you do not keep the appointment. Unfortunately, the system does not allow for any re-scheduling. If during the appointment the need for additional services (diagnostics, treatments) becames apparent, we will provide these if possible immediately or in a separate appointment arranged on site. It is possible that additional costs will apply if you have additional issues that are not covered by your insurance or the appointment type you have chosen. Additional costs will only be charged if you explicitly opt for a treatment after being informed about the costs.

Please bring the booking confirmation, which will be sent to you by email at the end of the booking process, either digitally or printed out, with you for the appointment.

Thanks for your patience in plowing through these lengthy (but necessary) terms and conditions.

Please do not use this additional service if you do not agree to these terms and conditions.

Please understand that the care of existing patients is our main priority.

We offer new patients with statutory health insurance online appointments for a thorough initial examination (skin cancer check-up or screening).

Please select “Skin cancer check-up from age 35” or “Skin cancer check-up self paying”.

Since this is an elective examination that can be planned ahead, we kindly ask you to attend the appointment without children.


Patient with disability (e.g. wheelchair):

Unfortunately, the practice is neither equipped nor staffed to care for wheelchair bound patients. Practices equipped for patients with disabilities are listed on the website of the KVB (Kassenärztliche Vereinigung Bayern, Bavaria Association of Statutory Health Insurance Physicians,

We ask privately insured patients who want to use this additional service to choose the “Basic Private Appointment” appointment type for a standard appointment.

The amount paid will be offset against your private GOÄ invoice at the appointment. Even for patients with private insurance, a refund of the amount is NOT possible if you do not attend the appointment (see above). However, even if you don't attend, you will receive a GOÄ invoice (already paid), which you can submit to your private health insurance company for reimbursement.


You can also book appointments for medical cosmetics here.

A deposit on the total amount is paid when booking. As a thank you for using the booking tool, we offer a discount of €5 on the total amount when booking online.

Reminder for foreign patients:

Please make sure you understand the terms and conditions outlined above. Bookings are non-refundable and cannot be rebooked . Patients with statutory health insurance (public) may choose "Skin cancer check-up from age 35" if older than 35 years or "Skin cancer check-up self paying" if younger.


Terms and Conditions

General terms and conditions for the booking tool for the medical practice

1. General and scope
The following general terms and conditions apply to everyone
between Dr. med. Christina Smith, Siegfriedstrasse 9, 80803 Munich,
Telephone: 089-343052,, acting at
“Dermatological practice Dr. med.Christina Smith” - hereinafter “doctor” -
and consumers concluded contracts for the fee-based service
Booking appointments for dermatological services via distance selling.
Differing general terms and conditions of the booker,
Supplementary agreements and/or side agreements are only valid if the doctor expressly agrees.
According to Section 13 of the German Civil Code (BGB), a consumer is any natural person who is a
concludes legal transactions for purposes that are predominantly neither theirs
can be attributed to their commercial or independent professional activity.

1.2. The minimum age for registration and booking an appointment is 18 years. Appointments for children can only be booked by email or telephone after a referral from a pediatrician.
2. Offer and conclusion of contract
2.1. The doctor's offers at https://buchungstool- are non-binding catalog offers. The
Bookers can go to the home page or under the “Catalogue” section.
choose different treatment services. By clicking on
“Choose an appointment” the free appointments will be displayed
which he can choose. After choosing an appointment, he clicks on the “Now” button
Book”, which means that the selected service appointment is transferred to the virtual one
Shopping cart is added. From there you can click on the “Check out” button
the booking processing. After entering the information required for booking
personal and other information necessary for making the booking
The person making the booking provides information by clicking on the “Payable” field
order" as the last step of the
booking process
a binding offer to use medical services
Services on the booked date. The person making the book has the
Possibility to enter your entries before finally clicking on the field
“Order with obligation to pay” should be checked again and changed if necessary.
Once the person making the booking has completed the booking process, they confirm this
The doctor will immediately send you an email confirming receipt of the binding
Booking request.

2.3. The booking contract comes with the dispatch of a
confirmation of the order
of the negotiation date by email. Should the person making the booking within
No order confirmation received 3 days after sending the request,
he is no longer bound to his booking request.
3. Prices

The prices stated for the doctor who is not entitled to deduct input tax are final prices.
4. Payment Terms
4.1. The person making the booking has access to the information specified under “Payment methods”.
Payment options available.
42. Payment is due immediately after ordering.
4.3. In the event of late payment by the buyer, the statutory provisions apply
Arrangements for delay. The interest rate to a consumer
is 5% points above the base interest rate per annum in accordance with Section 288 of the German Civil Code (BGB).
44. The buyer has the right to offset, unless this is the case
acts that arise from the same contractual relationship, only to
if his counterclaims have been legally established, are undisputed or
are recognized by the seller.
With the order confirmation, the person making the booking will receive an invoice
Email address provided in order. It is the responsibility of the person making the booking
Sending the booking form all the data provided to you
to check accuracy and completeness. A claim to
Subsequent correction of the invoice only exists if the
Invoice details do not match the details in the completed booking form
to match.
When booking the “Basic Private Appointment”, the appointment fee paid will be deducted
Advance payment will be offset against the final treatment bill.
5. Use of the Services
The person making the booking must arrive on time for the appointment. At a
If you do not attend or are late, the appointment will be forfeited
Refund of the amount paid.
The person making the booking is permitted to provide proof that the doctor has one
less or no damage occurred.
Health-related data is only collected and processed on site in the practice.
For each type of appointment, the person making the booking can see the information in advance
Preparation of the appointment and the documents to bring with you
The conditions for statutory and privately insured patients listed on the tool’s homepage also apply.
6. Information for consumers regarding distance selling contracts and
Customer information for electronic contracts
Business transactions
a) The person making the booking can find out about the professional legal basis for doctors here
b) You can correct any transmission or input errors
Check proofreading of the data entered before completing your order
and if necessary, change or delete it by clicking on “Change”.
c) The essential features of the services offered by the doctor
as well as the period of validity of limited offers can be determined by the person making the booking
individual service descriptions as part of the internet offering

d) The language available for concluding the contract is
exclusively German. Notifications and confirmations may be sent in English.
e) Complaints can be made by the person making the booking under the
Address provided on the provider identification or by email to dialog@dr- submit.
f) The person making the booking can view the text of the contract by clicking on the right
Click on your browser to save it to your computer or via the
Print out using the print function of your browser. The text of the contract (existing
from the order data and the general terms and conditions) is also done by the doctor
saved and sent to the person making the booking by email at the latest upon conclusion of the contract
Bookers who are registered patients have the opportunity to change their
previous orders under the menu item “Account” and there
View “Order History”.
g) Information about payment and payment methods or fulfillment can be provided by the
Bookers can be found in the respective offer.
h) Complaint procedure via the OS platform: Consumers have the
In the event of a dispute, you can use the following link to settle an out-of-court settlement
To resolve disputes:
i) There is a right to cancel a bindingly booked appointment
according to § 312g Para. 2 No. 9 BGB not, as it involves the provision of a
Service on a specific date.
7. Final provisions, miscellaneous
7.1. On the contractual relationship between the parties as well as on the
The respective terms and conditions are governed by the law of the Federal Republic
Germany application. These remain according to the law of
Country of residence of the booker in favor of the consumer
existing applicable legal regulations and rights thereof
Agreement unaffected.
7.2. If individual provisions of this contract are violated in whole or in part
will not be legally effective or will later lose its legal effectiveness
otherwise the validity of the contract is not affected. Instead of
If the provision is invalid, the statutory regulation takes effect.

Booking tool uses Shopify (a modular system for web shops for
Sales and bookings) and Stripe, a payment service provider for the

With the use of the
Booking tools therefore agree to Shopify's general terms and conditions and its terms and conditions
Payment processor Stripe. You can find these in detail at:


Please note that there is NO RIGHT OF CANCELLATION for time-bound bookings.

data protection

Dear user of the Shopify site

the protection
Your personal data is important to us. After
According to the EU General Data Protection Regulation (GDPR), we are obliged to inform you about the purpose for which this site collects, stores or forwards data and what rights you have regarding data protection.

Responsible for data processing and contact of the data protection officer
Dr Smith's practice
Siegfriedstr. 9
80803 Munich
Tel. 089-343052

If you use this website, we do not store any of your data permanently.

When you make bookings, your name, email and telephone number will be included
The appointment is noted, but it is not saved permanently, except for you
would like to create a customer account in the booking tool or leave yours
Email for notifications (e.g. for the shop opening)

No health-related data is collected or stored.


The to
The data required to process the booking process is provided by the
Shop provider Spotify used but not stored permanently.
Data that arises as part of payment processes is handled by the
Spotify's financial service providers also use ZB Stripe
not saved permanently.


The legal basis for processing your data is Article 9 paragraph 2
h) GDPR in conjunction with Section 22 Paragraph 1 No. 1 lit. b)
Federal Data Protection Act.

Technical data

When you access our website, general data and
Information is stored in the server's log files. Be captured
This may include the type of browser you use and its
Version, the operating system you are using, the website, from
from which you accessed our website, the date and time
of accessing our website, yours at the time of access
Internet protocol address used (IP address) and your
Internet service provider.

The collection of data is technically necessary for you
to deliver requested content from websites correctly and are included
Use of the Internet is mandatory. The data of the server log files are
possibly separately from everyone else by an affected person
Personal data entered elsewhere is stored. At the
We do not make any use of this general data and information
Conclusions about the person concerned.

The processing takes place on the basis of Art. 6 Para. 1 lit. f
GDPR. The legitimate interest arises from the fact that you do so without the
Temporary storage of the data prevents you from accessing our website at all

The technical data described above will be available after three days
deleted. Something different only applies if we inform you of this
Privacy policy explains that the data may be used for
other purposes (e.g. for analysis) are still needed.

Provision of this technical data is neither legal nor
contractually required or for the conclusion of a contract
necessary. You are not obliged to provide personal data
to provide. If your system does not provide the required information
or does not provide it in full, this can lead to
our website cannot be accessed or cannot be accessed completely.

Use of cookies

We use cookies for our website. Cookies are
Text files that are created when you visit our website
sent to your browser from our web server and from there to yours
Computer can be kept available for later retrieval. Your name will be included
not transmitted.

You can determine whether we can use cookies by changing the settings in
Determine yourself in your browser. You can do this in your browser
Disable saving cookies completely, limit it to certain ones
Restrict websites or configure your browser to restrict you
automatically notified as soon as a cookie is to be set.

Cookies are used to monitor the user's visiting behavior on a website
to be able to understand. When using cookies, under
Circumstances process data that makes the user recognizable, even if
the data is pseudonymized.

The processing takes place on the basis of Art. 6 Para. 1 lit. f
GDPR. The legitimate interest we have in processing
is to design our website according to needs and
to determine the offers you have accessed on the website.

If cookies are used by us, they will be deleted when you close the website
Browser session automatically or after a fixed time
deleted. Detailed information about the cookies we use
can be found in your browser. Cookies can also be used via a
Deletion function provided by your browser from your system
remove manually.

The use of cookies is neither legal nor contractual
mandatory and not necessary for the conclusion of a contract.
You are not obliged to provide personal data
to provide. However, if you do not allow the use of cookies
Allowing this may result in some functions of the website not working
or does not work properly and/or certain content does not work or
are not displayed correctly.

Google Analytics

The technical data that you automatically provide when you access our website
We use this to transmit information, including the IP address
to create anonymized statistics that provide us with information about this
how our website is used. Your IP address will be included
shortened and thus anonymized when you access our
Websites from a member state of the European Union or from
another contracting state of the European Economic Area.

We use the “Google Analytics” service provided by Google Inc. (1600
Amphitheater Parkway Mountain View, CA 94043, USA).
Analysis of website usage by users. The service uses
“Cookies” – i.e. text files that are stored on your device.
The information collected by cookies is usually sent to
sent to a Google server in the USA and stored there.

The IP address of the user is within the member states of the EU
and the European Economic Area, however, reduced. Through this
The shortening no longer refers to your IP address. As part of the
Order data agreement that we have with Google Inc.
created this using the information collected
an evaluation of website usage and website activity and
provides services related to internet use.

You have the option of storing cookies on your device
to prevent this by making the appropriate settings in your browser
make. There is no guarantee that you will access all functions
You can access this website without restrictions if your browser
does not allow cookies.

You can also use a browser plugin to prevent this from happening
Information collected by cookies (including your IP address) is sent to the
Google Inc. is sent and used by Google Inc. This link
will take you to the corresponding plugin. You can find it at this link
Further information on data usage by Google Inc.

The processing takes place on the basis of Art. 6 Para. 1 lit. f
GDPR. We have a legitimate interest in the scope of use
to estimate our offers on the Internet.

We will delete the data as soon as it is used for statistical purposes
are no longer needed, but at the latest after one month.

Providing your data to Google Analytics is neither
legally nor contractually required and for one
Signing a contract is also not necessary. If you do any processing
If you object, this will have no consequences for you.

Your rights as a data subject

You have the right:

according to Art.
15 GDPR information about your personal data processed by us
to request data. In particular, you can obtain information about the
Processing purposes, the category of personal data
Categories of recipients to whom your data has been disclosed
or, the planned storage period, the existence of a right to
Correction, deletion, restriction of processing or objection,
the existence of a right to complain, the origin of your data, if
these were not collected by us, as well as the existence of one
automated decision making including profiling and
If necessary, meaningful information about their details

according to Art.
16 GDPR, the immediate correction of incorrect or
To complete your personal data stored by us

according to Art.
17 GDPR the deletion of your personal data stored by us
to request data, unless the processing is necessary for the exercise of the
Right to freedom of expression and information, to fulfill a
legal obligation, for reasons of public interest or
to assert, exercise or defend legal claims
is required;

according to Art.
18 GDPR restricts the processing of your personal data
to request data as far as the accuracy of the data from you
is disputed, the processing is unlawful, but you are responsible for it
Reject deletion and we no longer need the data, but you do
these for the assertion, exercise or defense of
You need legal claims or you object in accordance with Art. 21 GDPR
have objected to the processing;

according to Art.
20 GDPR your personal data that you provided to us
in a structured, common and machine-readable format
to receive it or to transmit it to another person responsible

according to Art.
7 Paragraph 3 GDPR your consent has been given at any time
to revoke us. This means that we have data processing,
which was based on this consent, no longer applies in the future
allowed to continue;

to complain to a supervisory authority in accordance with Art. 77 GDPR.

Right to object

If your personal data is based on legitimate
Interests are processed in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR,
You have the right to object to this in accordance with Art. 21 GDPR
to object to the processing of your personal data, if necessary
There are reasons that arise from your particular situation or
the objection is directed against direct advertising. In the latter case
You have a general right to object without specifying one
special situation is implemented by us. Would you like from your
If you wish to exercise your right of withdrawal or objection, all you need to do is notify us.

© Copyright - Dr. Smith Muni


According to § 5 TMG

Christina Smith
Siegfriedstraße 9, practice

80803 Munich, Germany

Represented by:
Christina Smith


Siegfriedstr. 9
80803 Munich
Tel 089-343052

Responsible chamber: Bavarian State Medical Association, Mühlbaurstraße 16, 81677 Munich,
Responsible association of statutory health insurance physicians: Bavarian Association of Statutory Health Insurance Physicians, Elsenheimerstraße 39, 80687 Munich,

Job title:
Doctor (awarded in the Federal Republic of Germany), specialist in the
Dermatology (awarded in the Federal Republic of Germany)

Professional regulations: professional regulations. Information on this can be found at the Bavarian State Medical Association .

Despite careful control of content, we assume no liability
for the content of external links. For the content of the linked pages
their operators are solely responsible.